UTILITIES - NEW CONNECTIONS
217 Fifth Street, Monett, MO 65708
(Corner of 5th & Bond)
Office Hours ...............................8:00
a.m. - 4:00 p.m., Monday thru Friday
|Options for Utility
||Drop boxes located in City
Hall main lobby or parking lot.
||City's direct debit program. Applications
available at City Hall or www.cityofmonett.com
City's equal pay
program requires one year residency, current
payment history, and auto draft or debit
from bank account.
||Online credit/debit program or E-Check
program at www.cityofmonett.com
||Pay thru Xpress
Bill Pay's online service or thru their
||Pay by mail to Monett City Utilities,
217 5th Street, Monett, MO 65708 or at City
A utility deposit is required of all rental
customers and will be kept until services are
terminated and at that time applied to your
final balance. When moving anytime within the
city limits, a deposit is always required. Customers
will be allowed to transfer deposits when moving
to another location in town that are paid up
to date on their account and have lived at the
residence for at least 1 year with 12 months
good payment record. The definition of good
payment record is the customer is current for
each of the previous 12 months, no late payments
or payment arrangements. No deposit is required
for homeowners. The owner will need to provide
proof of ownership. If the City of Monett uses
the services of a collection agency for collecting
past due amounts, the past due customers will
be directly responsible for any fees associated
with such services.
Connection of Utility Services:
Arrangement for connection of utility services
must be made between the hours of 8:00 a.m.
and 4:00 p.m. Customer must be current on prior
utility services with the City of Monett in
order for service to be connected at a new address.
Utility bills are always due on the 5th of each
month, unless the 5th falls on a weekend or
holiday, in which case the bill will be due
the following business day. The penalty charged
for late payment is 10% of the bill. Utility
bills not paid five (5) days following the due
date may be disconnected without further notification
or unless arrangements have been made with the
Collections office at 235-3544. The City of
Monett will charge a $20 fee for any returned
items associated with a customer’s account.
Reconnects for Utility Services:
Before 4:00 p.m. on regular business
days: There will be a $25 reconnect
charge. Customer must contact and pay past due
balance at City Hall.
After 4:00 p.m.:
There will be $50 reconnect charge between 4:00
p.m. and 10:00 p.m. on regular business days.
Customer must contact and pay past due balance
at the Police Department at 1901 E Cleveland.
Between 10:00 p.m.
and 8:00 a.m. on regular business day OR anytime
on weekends or holidays: There will
be a $100 reconnect charge. Customer must contact
and pay past due balance at the Police Department
at 1901 E Cleveland.
The City does not send a shut-off
Offers customers the option of having payment
for their utility bill automatically deducted
from their checking account. To be eligible
for the bank draft program, the custmors must:
1) reside in their current residence for a minimum
of six months, 2) must have maintained a good
credit history with the City for a minimum of
six months, and 3) must be the account holder
listed on the utility billing and also on the
Draft for payment will occur
between the 5th and the 10th of each month.
Returned drafts for insufficient funds are cause
to be removed from the bank draft payment program
and utility services may be interrupted for
non payment. Penalty
for insufficient funds will be result in a $20
service fee. The third insufficient fund will
also result in removal from the Bank Draft Program
for a twelve month period.
Trash is picked up once a week. Trash should
be placed in trash cart provided by the City.
Trash must be out by 7:00 a.m. on your designated
pick-up day. Designated trash days are listed
on the City website under City Departments,
Sanitation. Carts will not be picked up if yard
waste, ashes or construction materials are in
the cart. Extra trash will be picked up if the
customer is current on their utility bill, bags/boxes
are under 40 lbs. each and are marked with a
sticker which can be purchased at City Hall
for $1.00 each and have no expiration date.
Customers may call at 235-3495 to make arrangements
to have larger items picked up by the City.
The cost of a special pick-up will be added
on to the customer’s utility bill.
The Monett Recycling Center is located at 205
15th Street. Hours of operation are Tuesday
and Thursday from 7:30 a.m. to 6:00 p.m. and
Saturday from 10:00 a.m. to 4:00 p.m. Pick up
for compost and mulch is Saturday 10:00 a.m.
to 2:00 p.m. only.